HELZEAR MONTORGUEIL

뭐 몇몇 단점들도 있겠지만,
가격과 위치가 모든걸 커버함.
good to stay and great location!!

There is no bellboy and porter only one person is working in the reception. All staff are rude. There is no telephone in the room. Wifl is not working.We wanted water from reception but he said water finished. This is not a4star hotel. It’s like a hostel.

This 'hotel' is an absolute joke. For starters, it isn't actually a hotel, more like a serviced appartment.
There are no facilites, and no staff after 10PM. Our entire stay was disasterous, from sewage pouring out of the shower drain and going 3 days without a working shower or toilet, to booking a ground floor room with a bath and being given a first floor room with a shower. The staff were extremely unhelpful (except for the manager who did try to make things right, but as soon as they left, it all fell apart again)
On our last day, they told us they would move us rooms so that we could use a working shower, and that we needed to wait at the property until the room was ready. THIS DIDN'T HAPPEN UNTIL GONE 5PM IN THE EVENING. This cost us our entire last day in Paris and was very upsetting to my wife and child. The rooms are quite dirty, we stayed for 5 days and the hard floors were never mopped once.
Towels were not replaced unless you asked and the beds were not changed in the 5 days we stayed.
Overall, the property is very dated, quite dirty, not very accomadating and the staff are totally unsympathetic to any issues. If you have a problem after 10PM (like sewage pouring out of the shower drain) then you are totally on your own as they don't answer the out of hours number.
Update:
The hotel finally contacted me to ask me to remove my review in return for a 5% refund. After some back and forth, we agreed a refund amounting to about 40% if we removed our review. They asked us to remove the review and they would then make the refund payment. After removing the review, they then contacted us again saying they were only going to refund 10%, because it was a misunderstanding. An absolute scam!!!

Good location but vey small room and bathroom, not practical at all. Not noise and light isolated windows.

My experience at the Helzear Montparnasse hotel was a mixed bag. The hotel is easily accessible by train and is within walking distance of fresh produce markets and restaurants, which is a plus. Upon arriving, we were welcomed by a polite gentleman who checked us in and charged my card in full for our hotel stay.

He escorted us to our rooms in the main building. Unfortunately, there was a distinct smell of mold and mildew in the air when he opened the door, and the runner (rug) lining the stairs was worn and dirty. My father and I looked at each other hesitantly but continued to follow the gentleman to our rooms. My suite was the 1 bedroom Dollanier Rousseau suite, and my father had a junior suite.

The Dollanier living room had a crack running through the floor, and the sofa was worn. The large toilet flush button was broken. I opened the refrigerator door to find the freezer door hanging on by one hinge and could not close it. The kitchenette was tiny. The bed was comfortable but felt damp, and the comforter was plush. The suite was cool but not cold, and as we arrived at the hotel in the evening, we decided to spend the night. That was a HUGE mistake.

The temperature in the unit dropped from 70 degrees/21.1 Celsius to 14.6 Celsius/58.3 degrees, but both heating units were set to the highest level, 5. The next morning, I went to the front office, but no one was present. I emailed the hotel regarding the heat issue and received a response to check the heater settings.

Upon returning to the hotel at 5 pm, we stopped by the front office and explained the heaters were set to 5. The gentleman went to my room and acknowledged the heater wasn't working. The gentleman offered us a tiny one-bedroom, clean and neat, in a different building, but it only accommodated two adults (my husband who arrived that day and me); the baby crib didn't fit in the bedroom. I explained to the gentleman the room was unacceptable. I was advised that if I checked out, I would have to submit a request for credit because he wasn't authorized to grant one. Rather than take a loss of money, we decided it was best to stay in the new room.

The new room was clean, but the towel hook by the shower was broken, there was no ventilation in the bathroom, and the closet was in the living room instead of the bedroom. There was a ledge to place items in the bedroom, but you had to stand or kneel on the bed to access it (no nightstand). Furthermore, dishes, such as cups, a wine opener, and a spatula, were missing from the cupboard.During checkout, I asked for credit, and the gentleman told me to place an email request, and I might receive a 14Є to 17 Є credit.

In summary, the Helzear Montparnasse Hotel has some positives, such as its accessibility and proximity to markets and restaurants. However, the rooms had some issues, including a moldy smell and worn-out furniture. The heating system was also faulty, which made for an uncomfortable stay. The staff was polite, but the options for resolving issues were limited. If you're willing to gamble, then Helzear Montparnasse may be worth considering, but travelers beware.