PALACIO DE LOS PATOS ^{* * * * *}

Loved this hotel! Upgraded to a junior suite and the architecture was gorgeous. The staff was a bunch of sweethearts! Everyone was very nice to us. We also really enjoyed the spa and steam room. It made our trip to Granada special and we thank you all again. Can't wait to come back.

El sitio es precioso pero la comida muy escasa para lo que pagas

Stunning oasis of luxury. Friendly and helpful staff. Reasonably close to everything (15-20 min walk to Alhambra).
Beautiful historic building, carefully renovated to deliver a modern 5* hotel. Rooms were great. Spacious, comfortable and well equipped. Lovely bathroom, with powerful shower and bath. Small but enjoyable spa. The steam room was especially good, huge amounts of steam. Relaxation pool with jets (not powerful enough for a hydromassage but fine for relaxing). Great room service & restaurant. Only missing a swimming pool and gym.

It’s a mistake that we have chosen Hospes Palacio de los Patos for our stay in Granada. We wanted to end our 2-week tour in Andalucía with a stay in a nice hotel before returning home. Unfortunately it turned out to be a great disappointment.

As a Marriott Bonvoy member, selecting hotels under its chain has always been our priority, as we know we can be assured of its quality and service. Unfortunately not this time. At check-in, we were told by the staff at front desk that Design Hotel Group is just an “associate” with Marriott and does not recognise the Bonvoy membership status (even Titanium status means nothing).

I wonder if this “association” with Marriott is simply for luring Bonvoy members to stay. No upgrading of room (reason being not available, wonder how true that was), no complimentary breakfast, they don’t even have the membership number on file, and told us to fill in the form!

5-star grading comes with a 5-star expectation. Instead of focusing on what their guests require and how they could make the stay more comfortable, they were more interested to get our credit card for authorisation at check-in. That was the first thing they asked for, normally this is done at the end of the check-in procedure in hotels.

Standard of the room - The faucet at the vanity sink is loose, mixer at shower is faulty with intermittent very hot and very cold water, air-conditioner not working-had to cool down the room with a fan!

Very disappointed with the poor service and attitude of the front desk staff (maybe we didn’t look “rich” enough for them).

Definitely not the hotel for Bonvoy members.

Estuve en el restaurante y me pareció muy bueno