TWA HOTEL
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成员的意见TWA HOTEL
4.2/5
25 通知
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Very pleasant staff,
Omnipresent, repetitive music is loud and very, very annoying.
Don’t pay to eat at the Paris Cafe - it’s uncomfortable & has mediocre food.
Do stop by the bar in the lobby — bartenders there are delightful and you can get food to go.
We only grabbed coffee & bagels at the food court; it was unpleasantly hectic, disorganized and smelled like a shopping mall food court.
The rooms - well the view of the runway is awesome, but they stint on pillows, the mattresses are not so great and the only bed cover is a comforter in a cover so you either bake or sleep without a top sheet. Probably some impressionable designer thought a duvet was chic.
In summary, I’m glad we went but can only recommend with caveats.
A second attempt got me a guy who told me to come back to the front desk. This 70 year old jet lagged man was in no mood for such poor service. I insisted he send help to carry my bags to whatever room they planned to put me in. An hour after first checking in I’m now settled into my replacement room and writing this. It’s 1:35 am. I am not looking forward to my morning meeting in Manhattan. No offer was made to discount the room. Or upgrade me. I got an apathetic apology from the night manager. It’s a disappointment to find such a low level of customer service at this historical landmark hotel.