FEDERAL CITY INN & SUITES * *
宾馆
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€€
2024
推荐
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2024
Federal City Inn & Suites酒店位于联邦城(Federal City)开发园区内,是格雷特纳(Gretna)一家现代化的低层酒店,距离热闹的阿尔杰角(Alger Point)仅有2英里,距离湖木高尔夫俱乐部(Lakewood Golf Club)有4英里。酒店客房简约、色彩丰富,提供免费无线网络连接、平面电视、DVD 播放机、小厨房和餐桌。部分客房还配有一张沙发床。前台提供免费停车和电脑使用,酒店内还设有洗衣房。酒店还提供免费无线网络连接、免费停车场、残疾人通道、空调、宠物友好和儿童友好等服务。
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2.8/5
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First: check in: the attitude of the front desk clerk was very evident. It's as if I was disturbing her. She was in the back on the computer. I had to make my presence known before she acknowledged us. The room was ok. I knew not to expect much for the price. But I at least expect not to have to hunt down extra towels because the front desk clerk is sitting in her car instead of behind the desk. She spent more time in her car that evening than she did at the desk.
Secondly, there is no housekeeping. Our room was not attended to. No fresh towels. The basic things you expect during a hotel stay. On night 2 , I had a medical situation that I needed to get back in my room immediately for. They keys did not work. Why make keys for one night if the reservation is for 2. So while I sat on the floor in the hall, my cousin had to hunt down the front desk clerk who again was in her car (putting on makeup) and had an attitude with my cousin as if she was somehow an inconvenience to her.
On the morning of check out, when housekeeping finally showed up. They didn't knock or announce themselves before trying to enter the room. Luckily, I had the security lock on. After a less than pleasant check out (clerk was on the phone (speaker) no less with a family member or friend the entire time. Very unpleasant. When I realized I had left my retainer in the room after I had left the property, I called to inform them of what I left. That it was a high value item and that I would return for it within the hour. This information was never communicated with maintenance or housekeeping. Instead of putting it in lost and found, it was thrown away. I had to dig through the trash in the dumpster to try and find it. To no avail. $500 retainer gone. With not as much an apology for the inconvenience of having to Uber back and forth multiple times only to come up empty-handed.
The entire staff had a miserable attitude. No one had a hospitality spirit or even the desire to do their job. This place needs an extreme overhaul. Employees need to be trained or replaced. Your job as a front desk clerk is to make the customers stay as pleasant as possible. They failed horribly. I do not recommend staying here, ever.
Ms.Sabrina was nice , the lady at the from desk. That's all I can say