CASTLE INN *
宾馆
•
€€
2024
推荐
•
2024
汽车旅馆,房间舒适、干净,物美价廉
Motel où vous bénéficierez du parking gratuit, chose rare à San Francisco.酒店位置优越,距离 Van Ness 大道很近,但却很安静,价格也不贵。室内的小花园和舒适宜人的客房让人爱不释手。La décoration est toutefois un peu vieillotte, une rénovation ne ferait pas de mal !Les chambres sont équipées d'une télévision, d'un réfrigérateur, d'un micro-ondes, d'une machine à café et d'un fer à repasser.在接待处,服务热情周到,建议耐心细致。
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成员的意见CASTLE INN
4.4/5
16 通知
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I strongly advise not staying at Castle Inn. I have reported their unjust refusal of service and disparate treatment. If you choose to stay here, please be clear on the RISKS:
INCIDENT: Upon checkin around 8pm, I reported issues that there was no wifi and the phone line is down, providing photo and video evidence. The nightclerk, communicating only from behind a security window, claimed to have notified the manager but refused to provide a resolution timeline. The nightclerk became hostile and accused me - with no basis - of harassment. The nightclerk then told me “the room phone line being down is a safety issue and so you need to vacate the premises". After instructing me to continue waiting outside in the dark and cold, the nightclerk locked the front desk, ignored me, and proceeded to my room. At this point the nightclerk changed tunes and said that he was the manager. The nightclerk again told me to vacate the premises. I asked “It is nighttime and unsafe outside. All I asked for was to have wifi. Why are you refusing service to me?”; the nightclerk refused to respond. Instead the nightclerk started shouting at me to leave (my travel agent was on the phone line and has this all on recorded call; I also have photo and video proof). I feared for my safety throughout; I remained professional throughout. The nightclerk forced me to leave.
Immediately following my leaving the premises, my travel agent called me confirming recording of the incident and expressing concern over the nightclerk’s behavior. The agent mentioned an investigation into issues with terms of service and disparate treatment, highlighting instances of the nightclerk yelling at me and instructing me to leave. The agent said “I heard Castle Inn nightclerk start yelling at you for no reason. I heard him tell you to shut up and stop calling out for help. I heard him tell you to leave. I have it on recording.”
Best hotel in San Francisco.
Damian and the rest of the staff are absolutely the best.