HOTEL SOLIS ^{* * *}

Personal ist fragwürdig. Zimmer schwer zu erreichen, man muss durch ein Treppenhaus das nicht mehr zum Hotel gehört um in den 2. Stock zu kommen. Tür ist schwer zu öffnen. Zu viert ist ein Zimmer zu klein. Beistellbetten sind nur ausgezogene Sessel. Vorhänge sind kaputt, man kann den Raum kaum abdunkeln. Betten nicht sehr bequem. Klimaanlage ist gut. Bad ziemlich klein. Sehr schlechte Aussicht und sehr laut. Bad ist sehr klein für 4 Personen zu klein! Dusche ist ok. Klospülung ist kaputt.
Frühstücksraum extrem klein. Mieserabele Auswahl des Frühstücks. Brötchen hart. Toast hart. Keine Himbeermarmelade. Säfte schmecken sehr industriell, nicht frisch! Die Lage ist ganz in, der Rest ist nicht gut! Zusammenfassend ist das Hotel keinesfalls zu empfehlen. Auf den ersten Blick sieht das Hotel wie ein cannabisladen aus. Drei Sterne sind auf jeden Fall nicht verdient! Kühlschrank funktioniert auch nicht richtig! Man kann froh sein, dass die Lichter funktionieren. Geht bitte nicht in dieses Hotel!

Excelente! Destaco la cordialidad, el recibimiento y las instalaciones del hotel. Cuarto con caja fuerte. Ojalá pueda volver!

Excellent location to walk to all the main sites , albeit the Vatican needed a few pit stops. Small room , but only slept in it to be fair. Air con was a blessing.

An Unpleasant Stay Riddled with Bed Bugs, Theft, and Unhelpful Staff

I recently had the unfortunate experience of staying at Hotel Solis (HS311), and I must say it was one of the most disappointing and frustrating hotel stays I have ever had. From the moment I arrived, it was clear that this place was not up to par and was very outdated.

First and foremost, after spending two days in the room, I noticed a few unwelcome guests: bed bugs. It was truly horrifying to see these pests crawling around on the mattress, pillow, and hiding in the corners. I understand that hotels can occasionally face such issues, but the lack of proper maintenance and cleanliness to address this problem was simply unacceptable.

When I informed the hotel staff about the bed bugs, their response was far from satisfactory. Instead of taking immediate action to rectify the situation, they seemed indifferent and dismissive of my concerns. They made no effort to relocate me to a different room or address the infestation promptly. Their unwillingness to acknowledge the severity of the issue left me feeling frustrated and abandoned as a guest.
To make matters worse, the overall service at this hotel was abysmal. The staff appeared disinterested and lacked basic hospitality skills and were un apologetic. Whenever I approached them for assistance or guidance, they responded with apathy and an unwillingness to help. Their unprofessional behavior was evident throughout my stay, making it clear that guest satisfaction was not a priority for them.
Moreover, the general state of the hotel was far from satisfactory. The cleanliness of the common areas was questionable, with visible dirt on the walls and debris present. It seemed as though the staff had neglected their duties, resulting in an unkempt environment that did not meet even the most basic standards.
In addition to the bed bug issue and unhelpful staff, the amenities promised by the hotel were also disappointing. The advertised Wi-Fi was slow and unsecured with no firewall to help with guest privacy. All devices were visible on the network which included their front desk computer with sensitive financial data. The quality of the bedding and towels was subpar, with stains and signs of wear and tear.

In addition, my stay at Hotel Solis was further tarnished by an incident of theft. I had purchased a prepaid data eSIM card for my mobile device and had left the card with QR activation code in the room while I was out for a brief period, only to return and find it missing. The code was rescanned by someone which caused my phone to be disconnected immediately. The only logical explanation was that a hotel staff member had taken it from my room as it was no longer on the bathroom sink where I had left it. I immediately reported the theft to the hotel staff, hoping for their assistance and support in resolving the matter. However, their response was once again disappointing. They seemed unconcerned and showed no initiative in investigating the incident or taking any meaningful action. Their lack of professionalism and failure to address such a serious issue left me feeling violated and deeply disappointed. It is extremely distressing to experience theft during a hotel stay, but to encounter apathy and negligence from the staff is simply unacceptable. This incident further highlights the overall incompetence and disregard for guest well-being exhibited by Hotel Solis.

Overall, my experience at Hotel Solis was highly unsatisfactory, marred by the presence of bed bugs, theft, an unresponsive and unhelpful staff, and a general lack of cleanliness. I would strongly advise anyone considering a stay at this hotel to think twice and explore other options. The combination of poor service and unaddressed pest problems made for an incredibly unpleasant and regrettable experience.