PALAZZO AL VELABRO

The first thing for Marriot Bonvoy members to know is that even though this hotel is listed as part of the Marriot program it does not allow you to collect points for stays, nor does it honor your higher status in the Bonvoy program. I am not sure what is going on, but seems like they are leaving the program, or just don't want to honor it. That said, the hotel rooms are quite nice, especially if you go for a suite. More like a mini apartment than a hotel room. We didn't like the location so much, it felt a bit out of the way. But if you are looking for a very quiet stay, even in the high season, it may be a good fit for you.

We are so happy we stayed at this hotel. Rooms are spacious, quiet, and beautiful. Great locations to area attractions. Wonderful and helpful staff. Would definitely recommend!!

I love this hotel! Great location, absolutely amazing employees. The rooms looks very luxury. The breakfast is delicious. The hotel is not big and gives a nice cozy feeling. I also used the small gym, but enough. Hope to be there soon again ????

I had a terrible experience at this hotel. I booked this hotel for an evening in Rome prior to an early morning flight. Unfortunately, in the middle of the night there were electrical problems in the room and the lights went on in the room with no way to turn them off. The phone lines also got disconnected. It was so bright, I could not fall asleep and I requested a refund for the room since they could not fix the problem and this was inexcusable. While the hotel reception apologized and noted it was an electrical problem they could not fix, they assured me that my room would be refunded and they would speak with the manager promptly. In the morning, they requested I send an email to the manager to outline the problem again, while he was apparently made aware overnight, and I would receive a refund promptly. It has been over 1 month from my stay and I have sent 2 emails and there has been no reply nor a refund. I even called the hotel to follow up on this and they assured me that they would respond to my email but again nothing. Professionalism is clearly an issue at this hotel. The people who work here are unreliable and their word means nothing. Clearly, they said everything to keep me happy until I left and decided to go back on their decision and didn’t even have the courtesy to respond to my emails. Below is a photo of the lightening in the room while trying to sleep.
While I like supporting smaller boutique hotels, I would stay clear of this one. If something goes wrong with your stay, they will waste your time and energy and offer false reassurance and promises. There is clearly something to be said about staying at large hotel chains since issues like this are dealt with promptly and professionally.

This hotel was perfect. The rooms were large and decorated beautifully. Bathroom and shower were wonderful. Everything smelled fresh.
Our host at reception, Thomas, was kind enough to give us the rundown on Rome with suggestions without us even asking.
We were able to walk everywhere we needed from this location.
A little gem of a hotel.