结果 Hôtel 迈阿密

CASA FAENA MIAMI BEACH

宾馆 €€
2.7/5
18 意见

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3500, Collins Avenue, Mid Beach, 迈阿密, 美国
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成员的意见CASA FAENA MIAMI BEACH

2.7/5
18 通知
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访问于四月 2024
This was a great place to rest your head for less than $300 in Miami Beach. It was clean, service was good, and checking in was easy. It’s a no frills kind of place, so under this premise it hit my expectations.
访问于三月 2024
5 stars I recommend
访问于一月 2024
First of all, this is NOT a 4 star hotel...I am a Fashion professional from NYC and I was recommended to Casa Faena by my P.R person as a perfect low key accommodation. Basically, I found some no frills rooms sandwiched between a roof top night club and a trendy Loud restaurant with absolutely NO AMENITIES and NO CUSTOMER SERVICE STAFF. If you want a bulb changed on a lamp, they had to call over to 5 star hotel, THE FAENA (which is supposedly the mother hotel but the connection stops right there) to get a maintenance man to come over within 30 minutes. The Concierge consists of one person sitting at a child size desk in the sitting area and seemingly knows nothing about the area so they were of no use. To add to the bad experience, I requested a 'quiet room' in advance of my stay, only to be placed right in front of a construction project across from my room. My requests to change rooms were ignored. I had to run the bathroom sink for more than 5 minutes before getting any hot water. Even worse we were charged over $1000 for incidentals on our cards when we used absolutely nothing. We have rejected the charges and the manager refuses to email me back. This is a total low life scam using the FAENA brand and I intend to let that be known in my circles. AVOID THIS PLACE.
访问于一月 2024
Only stayed there for the upstairs club..upon check in I asked about the lounge upstairs and they said it opened at 6...went to go up about 7 for a couple drinks to relax and it was closed and not going to open...had to Uber off site and back...they lie and will tell you anything to check you in
访问于一月 2024
This is a Motel 6 type hotel. It is not a luxury hotel as they claim. Services are bad and they charge too much for a night for such terrible room. Small rooms and mostly have one queen size bed. Reserved a room as a room blocked for a wedding party about 6 months in advanced for about $700/night after taxes and fees. Then found out the same room on the day we arrived is about $200. Complained about this difference and they claimed that was the rate we have negotiated for room blocked.
WOW. TALKING ABOUT HIGHWAY ROBBERIES. Never Ever Again. STAY AWAY.

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