CROWNE PLAZA FORT MYERS * * *
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成员的意见CROWNE PLAZA FORT MYERS
3.2/5
18 通知
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First, you should know this location is renovating and there is a smell of dust on the first floor. The room was small, half the size of a regular room. The shower was small. I kept banging into the shower door while bathing. They should have charged half the price on my bill, since everything was down sized. Speaking of bill, check your statement for frivolous charges, cause they will charge you an incidental charge, what's that! I went to the front desk and complained, to no avail. The manager on duty this past Sunday morning was untrained in customer service. When she was told, that I would never stay here again. She replied, "OKAY"! Hilton management How about training your staff in empathy.
I expected a lot more from a Hilton staff member.
I paid too much money to receive lack luster accommodation and service. If I could give ZERO stars, I would.