ISLA BELLA BEACH RESORT
宾馆
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€€€
2024
推荐
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2024
海滨度假村在马拉松钥匙上提供蓝色和白色色调的精致房间。
这个位于海边的新近的度假村是一个真正的平静和魅力的泡沫。您将会喜欢上房间的精致装饰,以蓝色和白色为主色调。你可以在马希纳(Mahina)餐厅享受波利尼西亚特色美食,也可以在贝拉岛市场(Isla Bella Marketplace)自己制作野餐。度假村还提供许多免费的活动,包括骑自行车、瑜伽课、迷你高尔夫和几个游泳池。甚至还有一个私人海滩。在田园诗般的环境中,这是一个放松和休闲的完美场所。
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成员的意见ISLA BELLA BEACH RESORT
4.1/5
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The spa staff were able to accommodate our party of 7 with very little advance notice. The spa was exceptionally clean and comfortable. The lounge was comfortable and well appointed.
And now about the woman who did my facial, Patty. She was so kind and attentive. She was knowledgeable and answered my questions without being “chatty” her touch was sure and intentional, which can only come from the combination of personal talent with years of experience. I HIGHLY recommend her. I FORGOT TO ADD THAT THEY ARE VERY FAT FRIENDLY!!
I am nuerotic and always book our rooms initially over the phone with an on-site reservation specialist, and I explained that I needed two suites that connected due to small children; we needed a kitchenette and four beds, but I was not interested in the sleeper sofa. I wanted the main floor, but they stated there were no multi-room suits on the main level, which I feel was a significant design flaw. However, they confirmed with me that this was available on the second floor, which is what we booked four nights totaling approx 13k. I expressed my concerns and asked if they could please send me the floor plan to show me the detail of how the rooms connected. I received the email with an image of the rooms adjoining. I had several emails back and forth with reservations and concierge regarding our stay. When we checked in, the reservation attendant stated that we did not have adjoining rooms and that we had no other options other than to be separated by a floor and several rooms away or to have a downgraded room on the same floor but further down the hall. This was a massive inconvenience, considering the kitchen was in the king suite, and the two-bedroom suite for the kids didn't have a kitchenette. The children were a floor away from us, which could've been avoided if they had planned accordingly for this. Worse, the front desk attendant promised to work on the issue that evening. We offered a $500 gift to the family they gave our room to for the hassle of switching. She said that she would continue working on it the next day after the guests had departed, and despite the inconvenience, we were willing to make the move with our three children. However, the front desk attendant never had the decency to call me during our stay. We were not contacted whatsoever. Another issue was the housekeeping; the following day, we were gone all day to return to our room at 5 pm, which was still dirty. When we left for dinner that evening, I was told I needed to call them back to schedule the cleaning. I would expect this poor planning and mediocre service from a resort that wasn't so expensively priced or labeled as a "luxury" with 5-star pricing. I hope this helps other like minded families.