ISLA BELLA BEACH RESORT

I’ve had such a great time here at Isla Bella. The place is beautiful and the workers here are so incredibly kind. There is one person I have to give a huge shoutout to, and that AJ the manager at the Isla Bella Restaurant.

There was a little situation that happened last night, however AJ was so incredibly sweet and made my mom and I feel so incredibly special.

Thank you so much AJ! And thank you so much to the Isla Bella staff for such an incredible and memorable vacation.

The resort and available amenities are great for a family affair of all ages and sizes. Lots of scheduled activities for children but also adult games (and plenty of bars) to pick from on-site.

The conditions of the rooms were good but not great for the price. Some trash left in room upon checkin but minor and thus good condition overall.

Views and pools were top notch. Very clean pools and highly recommend the sushi bar.

Service at the non main pools could be better as the bar cart doesn’t really go into the pools to ask patrons for drink orders.

Putting green is more of a dog park but you’re here for the beach, pools and relaxation anyways!

Just a sweet nice place to stay. Easy and happy environment- when the weather is good it’s an amazing place to stay. Their beach is cute but it’s dead still water protected by the bay. Pools and lots of kids activities- local marina has a great charter and the shops are nice. Food is ok and the services are quick. Happy to come back !

Beautiful location and view. Many pools which is great if you have kids or if you want the adult pool only for quiet. Our only complaint is the food. It is astronomically priced. Not sure how anyone feeds a large family. A single hotdog is $16. The wait for food is also insane. There is one kitchen but the resort claims to have many different menus - beach bar, burger palace - but all the food comes out of one kitchen. Waited over 30 mins for guacamole. To top it off, outside of the breakfast the food is horrible and the service is so so. We had to ask multiple times for enough bath towels for our family. Not sure we would return just based off of the food situation.

We are here during spring break which is likely one of their peak seasons. With fees a standard queen room with a view & a pullout is roughly $1500. Upon arrival there was no one available to greet us. We parked our car in front and went inside only be told that you handle your own luggage and car. We would have known this if anyone reached out to us with pre-arrival directions. The evening staff was quite rude and unwelcoming. When we arrived to our room there were red stains on the sheets and pillow, an important detail. They were able to change the sheets but no other consolation, not even a comped meal or drink. We asked to speak to the morning management, the director called, Alexia, who assured us that they felt terrible about how poorly we were treated upon arrival & when we found the stains. She suggested that she have someone from the previous evening staff apologize as well as comp one night of our trip. We also received duplicate charges by mistake on our credit card so that was being dealt with while also trying to rectify the initial issues with room & arrival. The resort did not comp one night of our trip and Alexia claimed she had no memory of making either suggestion. I felt uncomfortable having someone come apologize to us based on being reprimanded, but I didn’t have to deal with it since no one ever followed up. If you are cognizant about what $1500 gets you and care about being treated respectfully as a customer, don’t come here. It might be worth it when it’s not peek season as $550 seems a bit more reasonable for what this “resort” has to offer. If you have $7000 to spend on a 4 night trip, I strongly encourage you to go elsewhere.