GATZARA SUITES

Disappointing experience. That is how I would describe the overall sentiment after a 4 day stay. Let’s start with the positive. Most of the staff is friendly, the location is quite good and central if you wish to explore more of the island and there is private parking under the hotel.

We booked the room directly on the hotel’s website and they promote all kinds of perks to those who do. Late checkouts, welcome presents, etc. We got exactly non of it aside from the parking which from what we heard is pretty much free for anyone as long as there is space.

On the website there is a whole section talking about the local and sustainable breakfast. Well, there is no breakfast at all. Not even an option. Instead you get to enjoy the breakfast at a nearby restaurant where you will receive a 10% discount. But as a couple drinking a juice, a coffee and get something to eat the bill was between €40 and €50 euro per day.

The website promotes late checkout upon availability for those who book through the website directly. Partly true. It will come with an €80 price tag so keep that in mind.

The welcome present? All these hidden costs did definitely sweep me off my feet as they describe on their site. Unless the bottle of water in the room was the welcome gift.

The swimming pool was simply dirty and looked like it had not been cleaned for weeks. There is a bar next to the rooftop pool but it is not open during the day. So forget a drink while enjoying some sunbathing time.

The elevator was broken which was quite inconvenient. Can happen, but was annoying since the car park can only be accessed via the elevator.

The rooms are very basic. Materials feel cheap and the blanket smelled dusty and moldy. The shower is nice, so points there. All the rest feels like a budget hotel desperately trying to make it look nice.

All in all, considering all the hidden costs that are included in many other hotels in the area the value for money is waaaay off. More luxurious hotels offer a better experience at the same price if you factor in the cost of the non included breakfast.

Although the staff is friendly they did not show any signs of actually wanting to make our stay more memorable in a positive way. By the decisions they make they are also not showing they care about the guest experience and instead set false expectations, which leads to disappointment

El bar que funciona en verano por las noches ,creo que se llama buganvilla es increíble ,la piscina le da el toque,los empleados son encantadores ,muy buena atención el ambiente es muy bueno

De lo mejorcito que he encontrado.
Buen ambiente, gran decoracion al detalle, super terraza con piscina.
Gracias Santi y Juanan por vuestra hospitalidad.
Volveremos!!!!!

We loved our stay at Gatzara Suites. The location is perfect ????

Realment sorprenent, situat a Santa Gertrudis, un poble amb molt d'encant i molt ben ubicat del centre de Eivissa I de l'aeroport. Remarcar del poble la seva TRANQUILITAT I molt net.
L'hotel perfecte, molt net al ben mig del poble, de l'església i de el petit i encantador eix comercial i gastronomic. Lea habitacions molt completes i netes, la seva piscina de dalt perfecte per a descansar i refrescarte, per part meva ampliaria una mica l'horari de servei de bar de la piscina (obre a les 17:00) la recepció un encant, ena va atendre una noia molt simpàtica , era Alemana i la nostre perplexitat va ser que ens va atendre en Català, un detall molt important per part de gerència. El reste de personal també molt profesionals, cal remarcar també el servei d'habitacions, un 10. Per esmorzar thas de desplaçar a un bar del costat, "Musset" un esmorzar per lleparte els dits.. això si, recordar que no està inclòs a l'habitació. Un lloc 100% recomanable