结果 Agence de voyage - Tours opérateurs 维多利亚

MASON’S TRAVEL

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3.9/5
32 意见
开放式 - 从08h00 到16h30 时间表

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Revolution Avenue, 维多利亚, 塞舌尔
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2024
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2024

Mason's Travel成立于1972年,是当地最重要的旅游机构之一,在三个主要岛屿都有分店。它可以从你的飞机起飞时就开始为你在群岛上的旅行做准备,因为Mason's显然在机场有一个办事处。除了提供大量的陆上或海上游览(特别是通过其游艇)以及与那些非常合格的导游一起参观外,该公司还可以为您提供车辆并组织您在机场和/或飞机上的接送。


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成员的意见MASON’S TRAVEL

3.9/5
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访问于十月 2023
Molto bravi ...organizzazione eccellente ... assolutamente consigliato... Avrei dato 5bstellw se non mi fossi sentito come al militare per il tono di una delle assistenti
访问于十月 2023
Llegamos el lunes a Seychelles, supuestamente el martes venía el turoperador Jorge de pihno , dicha persona nos llama el mismo martes a la hora que se había quedado para decir que tenia mucho trabajo , que mejor el miércoles a las 11:30 . Llega el miércoles a las 11:30 y nos comunica que llegará más tarde ya que tiene mucho trabajo en otro hotel . Con suerte conseguimos verlo después de 3 días .
Nos recibe muy distante , borde y no nos ofrece opciones ya que viene 3 días tardes , aún así decidimos hacer el tour por las islas , cuando vamos a abonar el tour nos dice que en rupia ( moneda de Seychelles ) si pagamos en rupia nos vale más caro ya que la empresa le añade un incremento por el cambio , que no tiene lógica cuando pago en la moneda del país !! Finalmente después de un rato sin dar solución decidimos de no hacer ningún tour con la empresa , el trato déspota !!! Preguntamos en el hotel por opciones para hacer y se encargó de ir dicha persona de acudir detrás para que no nos ofrecieran nada .. una pena porque si conseguimos hacer excursiones y con mejor atención

Una pena …!!!
MASON’S TRAVEL
MASON’S TRAVEL 经理
19/10/2023 à11:59
Dear Mr. & Mrs. Filiberto

Your feedback is incredibly valuable to us, as it highlights areas where we need to improve our services and uphold the reputation we have worked hard to establish.

We genuinely apologise for the delays in meeting with your representative, as well as any misunderstanding regarding currency exchange rates.

In a destination where “island time” is the accepted norm, our team is usually praised for their stand-out punctuality. We’re sorry that, due to unforeseen circumstances, Jorge was not able to meet you as originally scheduled. However, we understand that he contacted you in good time to reschedule your meeting.

Please be assured that we have addressed our team, and re-emphasised the importance of honouring appointments. However, this seemed to be an out-of-the-ordinary exception.

Please note that the price of our island tours are calculated in Euro, and subject to fluctuating exchange rates if settled in other currencies. Jorge contacted our finance department to confirm the day’s exchange rate and quoted you accordingly. We are deeply sorry if there was any miscommunication.
We appreciate your patience and understand your decision to explore alternative options for your excursion. It is unfortunate that we were unable to provide you with a more positive and enjoyable experience.

Should you ever consider visiting Seychelles in the future, we hope you would give us the opportunity to demonstrate our commitment to providing top-quality service. We are committed to addressing the issues you've raised and ensuring that such situations do not recur.

Warmest island regards,
Your Mason’s Travel Team
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访问于十月 2023
Wir haben 2 Touren gebucht (2 Inseln La Digue/Praslin und die Riff Tour) auf beiden Touren war die Organisation super! Das gesamte Team war MEGA und hat uns eine tolle, lustige, freundliche und schöne Zeit erleben lassen. Das Essen war auch und gut und für jeden ausreichend. Für uns hat es sich alle mal gelohnt!
MASON’S TRAVEL
MASON’S TRAVEL 经理
16/10/2023 à09:44
Dear Nadine

Thank you for your kind words and for sharing your Seychelles adventure with us! Our team is delighted to hear how much you enjoyed our island tours, and the authentic Creole cuisine served onboard our catamarans.

Thank you very much for this glowing recommendation. We hope that one day we will have the opportunity to welcome you back to Seychelles for some more exciting island adventures.

Warmest island regards,
Your Mason's Travel Team
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访问于十月 2023
Perfektes organisiert. Kann man wärmstens empfehlen!!!!!
Wir haben 2 Touren gebucht (2 Inseln und eine Schnorchel Tour). Wir wurden pünktlich von Hotel abgeholt und konnten die Ausflüge genießen! Für empfindliche Leute empfehlen wir Reisetabletten. Das Team ist mehr als Mega!!!!!!!!!!! Freundlich, motiviert und immer gut gelaunt! Das könnte sich mancher Deutscher annehmen und
nicht nur meckern wie manche Vorgänger hier! Macht weiter so!!!!!
Wir fanden euch super!!!!!
MASON’S TRAVEL
MASON’S TRAVEL 经理
09/10/2023 à15:24
Dear Katrin

Thank you very much for your warm words and glowing recommendation - your positive feedback means the world to us, and is highly motivating for our team.

It has been a pleasure to explore the Seychelles islands with you, and we are please to hear that you found our services prompt, well-organised and that our team was friendly and engaging. We count ourselves as lucky to work with the most passionate and dedicated travel professionals in Seychelles.

We hope that, someday, we will have the opportunity to welcome you back to paradise, and explore even more of beautiful island destination with you.

Until then, safe travels.

Warmest island regards,
Your Mason's Travel team
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访问于十月 2023
Mason's Travel war verantwortlich für den Transfer von Mahé nach Praslin. Obwohl wir pünktlich um 09.00 am Hafen waren hat sich die Mitarbeiterin beim Check In soviel Zeit gelassen, dass die Fähre um 09.30 Uhr komplett voll war und wir bis 16.30 Uhr am Hafen die Zeit totschlagen mussten nach einer 24h Anreise. Die Mitarbeiterin wollte dann teure Taxi Fahrten in die Stadt oder teure Tagesausflüge verkaufen. Sieht ganz nach einem Business Konzept aus. Touristen nicht rechtzeitig auf der Fähre ein checken und dann Alternativ Programme verkaufen. Als wir kein Interesse zeigten hat die Mitarbeiterin uns mit einem falschen Plan stehen lassen und wir durften bis 16.30 Uhr warten und haben somit einen halben Tag verloren. Absolut nicht zu empfehlen.
MASON’S TRAVEL
MASON’S TRAVEL 经理
09/10/2023 à15:16
Dear Mr. Meier,
Thank you for taking the time to share your experience with us. We genuinely regret that your Seychelles adventure got off to a less-than-ideal start. According to our records, you were originally booked on the 4:30pm ferry from Mahe to Praslin. When you arrived at the Jetty in good time, our hostess team made every effort to accommodate your request for an earlier ferry, but unfortunately, the earlier ferry was already fully booked.

Our team is renowned for their prompt and attentive service, always striving to help our clients make the most of our diverse island destination. With this goal in mind, our hostess recommended some island tours so that you could begin to explore Seychelles immediately and make the most of your time until your scheduled ferry departure. We understand that these recommendations may not have aligned with your preferences, and for that, we apologize.

We genuinely appreciate your feedback as it helps us to continually improve our services. We hope that you enjoy the rest of your stay in Seychelles and would welcome the opportunity to provide you with a more positive and seamless experience.

Warmest island regards,
Your Mason's Travel team
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