KUPAGA VILLAS
宾馆
•
€€
2024
推荐
•
2024
这是一家仅接待成人的私密精品酒店,设有游泳池和精致的餐厅,坐落在壮丽的 Jambiani 海滩上。
这家私密的精品酒店位于 Jambiani 的天堂般的海滩上,您会听到法语问候。这里的关键词是 "宁静",如果您想在假期中给自己充电,这一点至关重要,因为这里只有成年人入住。共有 11 间客房,均为单层别墅,坐落在沙滩上,与椰树和谐共处,呈半圆形,面朝大海。景色真美!房间宽敞,装饰典雅,斯瓦希里风格简洁大方,通风良好,配有空调和宽大的更衣室。餐厅从早餐到晚餐都很精致。
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与我们的合作伙伴一起组织您的旅行 詹比亚尼
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成员的意见KUPAGA VILLAS
4.4/5
20 通知
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最擅长 詹比亚尼 附近
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The following day, we planned an excursion to Paje and requested a Tuk Tuk from the hotel staff. Despite repeatedly specifying our preference for a Tuk Tuk and not motorcycles, and confirming the price before departure, we were dismayed to find two motorcycle riders waiting for us. It was an extremely dangerous and uncomfortable journey, especially since it was raining and the drivers sped up to 100km/h without us having helmets or suitable safety gear. Upon arrival, the fare had unexpectedly doubled. When we contacted the hotel about this, a senior staff member threatened us, saying there would be dire consequences if we didn't pay the increased fare, including physical threats ("They will wait behind the next corner with a knive").
As a frequent traveller, I was shocked and felt extremely unsafe. We reported this incident to the hotel manager, who apologized, but the local staff member had already misrepresented the situation. It's unacceptable for a so-called "luxury" hotel to engage in such offerings, exposing guests to dangerous situations and voicing any threats to guest. Despite deciding to stay another night, we woke up to yet another issue: a cold shower at 8 AM, which is simply not acceptable for a hotel in this price range.
The manager Charlotte was very nice and keen to solve the situation and also willing to compensate us for the plenty inconveniences. But when discussing with the owners we were offered to waive the cocktail from our bill - which clearly means no one was keen to even make up for this in any way. Anyway in many ways the experience wasn’t great and it’s sad as it was a 3 day stay and it’s a beautiful location with a very eager manager but the hotel has failed to meet its promises in terms of service, trust, security.
Also watch out there is a mosque close by so morning prayers waking you up early in the day.
A pity that safety and concerns of guests were not taken serious.