SHERATON FUERTEVENTURA BEACH GOLF & SPA RESORT

Didn’t meet expectations from a 5 star hotel at all. Had much better experiences on 4 star hotels especially in terms of cleaning, food variety and service. Everthing is extremely worn out and not well maintained, shower caps, tiles in showers, carpets. Serving almost same food everday especially at lunch. Also our first day was so rough. All the staff looks so polite and smiling (some are actually really helpful) but they don’t hesitate rejecting you to have a table in the restaurant if you don’t know your room number yet. We needed to go back and forth all the time to sort things out. The guest comfort is not priority here. After achieving to get a table it takes ages to be served at the restaurant by the pool. Luckily they switched to buffet so we didn’t spend our holiday chasing people for 2 hours to get food. They work on solving the problems you are facing but it would take all my holiday to make those sorted so I would ideally expect them not happening in first place, especially in 5 star hotel. Will definetely never book a Sheraton or marriott hotel again.

The good parts are the calm beach that we have preferred over extremely crowded pool, great well maintained garden unlike the inside of the building and there are different attractions you can do during the day.

Fantastic family resort: good service, great kids’ entertainment, tasty breakfast!

The staff are the best !! Everyone here is wonderfully professional, accommodating and helpful

Sadly the hotel is let down by incredibly poor internet / WiFi which makes it difficult to work / keep up to date with emails (WiFi isn’t working in room, in the gym, by the pool etc). Spent a fortune on roaming data charges.

Also swimming pools relatively cold.

Our initial room was very close to the evening entertainment (goes on until 10:30) which made it difffcult for our 6 year old to get to sleep but the manager was very quick and helpful to move us.

Sadly without WiFi I cannot see us returning here despite the most wonderful staff

Genial

Muchas gracias a la gente del miniclub, por cuidar de mis hijos

Fenomenal todo!
La amabilidad del servicio, las instalaciones y todas las actividades que había. Mención especial al equipo de animación siempre con actividades y con ganas de pasarlo bien