STAY HOTEL LISBOA CENTRO SALDANHA ^{* *}

The room smelled like sewage when I arrived, luckily by leaving the fan at full power while going out to dinner took out the smell.
Since I arrived late at night back in the room and departed early, I didn't have the chance to properly inspect it until my last day. That is when I found out that the whole border of the window had mould!
Subsequently, I checked better the shower, and sure I also found mould there. Additionally, in the bathroom, there was no place to leave the soap that you use to wash your hands, which was super impractical.
Finally, I, personally, found that the breakfast was overpriced for what they offered, sadly I had no other option than to book it since I had to leave early and no bakery was open at that time.

Es un hotel muy básico, es un bloque de pisos reformado. Le falta cambiar las ventanas ya que no cierran bien y se escucha todo lo que hay en la calle, ademas de que entra frio por las mismas (hemos estado en el puente de diciembre) y termina haciendo frío en la habitación, sobre todo en el baño por la mañana si dejas la puerta cerrada.

El personal del hotel es muy amable y está limpio.

El hotel no esta en el centro pero tienes la linea 760, que te deja en la puerta.

Por el precio que tiene lo que le pediría si o si cambiar las ventanas ya que cuesta mucho conciliar el sueño escuchando hasta la risa de una persona en la calle desde la quinta planta.

BED BUGS!!

During our stay, our experience was marred by a severe issue that we never expected to encounter. On the first night of our stay, I was horrified to discover a bed bug crawling on my face, which resulted in an extremely distressing experience. Subsequent inspection of the room revealed that the bed bugs were not confined to just one location but were present all over our bed and the headboard.

After notifying the reception about this alarming situation, we were eventually offered a new room. However, before the room transfer could take place, my partner and I were required to take a shower and meticulously check all our clothes and belongings for bed bugs. This process took us approximately 1.5 hours, and it wasn't until around 4:30 AM that we could finally enter the new room. Throughout this ordeal, we could not find restful sleep.

The following morning, around 10 AM, we had the opportunity to speak with the manager. Unfortunately, his response was far from satisfactory. He offered us only free breakfast as compensation and was uncooperative with any other suggestions we put forward. He mentioned that he would contact his management and assured us that we would receive further communication on the matter.

During the subsequent two nights of our stay, my partner and I continued to experience significant anxiety due to the ongoing fear of bed bugs, which greatly hindered our ability to sleep and enjoy our time in your hotel.

Upon returning home, we had to take extensive precautions to ensure that we did not carry any bed bugs with us. This included washing our clothes at a higher temperature (60°) than recommended, steaming items that could not be washed (such as our luggage and bags), and setting up pheromone traps to monitor and capture any potential bed bugs.

Within the same week upon returning home, we contacted the hotel chain, but did not get any response from them, let alone from the managers, as promised. It demonstrates the lack of commitment to provide a safe and comfortable experience for its guests by taking prompt and appropriate action to rectify this matter.

Excelente atención muy buena ubicación

Habitación muy limpia, la cama un poco incómoda, la TV no tiene canales por satélite o smart TV, el cuarto de baño esta muy bien, la plaza Rossio esta a 15- 20 min andando, lo mejor para moverse por Lisboa es el metro.
En general la habitación esta muy bien, solo para dormir y visitar Lisboa es perfecta y bien equipada.