RESIDENCE INN BY MARRIOTT MONTREAL-WESTMOUNT

Excellent location with comfortable accommodations. Rodney from the front office provided exceptional assistance. Numerous dining options nearby, with downtown just minutes away.

5/10 juste pour l'emplacement
L'hotel est situé proche du centre-ville et des centres commerciaux, restaurants mais le service a été lent .
Nous avons trouvé des cigarettes fumées sur le balcon malgré que l'hôtel est strictement non fumeur,la piscine n'est pas disponible
Il manquait des draps pour le canapé et certains chaises étaient très vieilles.
Nous avons demandé des draps et on nous a demandé de descendre puisqu'il n'y avait personne qui pouvait venir à notre chambre.
Nous n'avons pas pu stationner notre voiture
Pour le petit déjeuner qui est "inclus"
Les choix ne sont pas nombreuses .
L'hotel ressemble plutôt à un airbnb 3 fois plus chèr. Je ne le recommande pas .

Edit: Response to hotel: Thank you for your response Catherine. The issue was only partially rectified only after repeated calls by last week. I received only $211.82 refund so far out of the $355. I'm still waiting for the remaining amount which I was told would be resolved this week. I sent another email to your accountant to follow up with no response yet. I would really like to close this and move on please. I would appreciate full resolution before the end of the week.

I was charged twice for a room back in September 2023.
I contacted the hotel and they sent me to their accountant. About a month ago, the accountant told me via email that she is investigating the matter. I even sent her screenshots of my credit card. Since then, I keep trying to reach her via email and phone and get no response on either. I'm tired of leaving her voicemails and emails. I called the front desk again today and asked to speak to a manager but she transferred my call to the accountant again despite my protests. I called back again and again and the front desk person keeps putting my call on hold without even talking to me. This is quite unprofessional and I believe she is in on this with the accountant and ignoring my calls on purpose. I have lost $355 due to a double charge and I cannot figure out how to contact anyone at this hotel to get my money back. This is very frustrating and disappointing. I will be filing a consumer case against them if I don't hear back in a day or two.
This is no way to make money by scamming your customers!!!

I came for surgery downtown at Westmount. This was the perfect location, and the staff couldn’t have been better. My husband stayed there while I had my operation and enjoyed the delicious free breakfast every morning. There are grocery stores etc steps away for meals and snacks. Having a little kitchenette saved so much money! When I got out of the surgical centre they provided me with a raised toilet seat, AND they let us check out 2 hours later so we didn’t have to rush to the airport. They were so accommodating, and we couldn’t have picked a better place. Thank you to ALL your staff for making this a perfect stay!!! God bless you all for your kindness to compassion to me after my operation.
We can’t wait to come back here to stay as tourists and check out downtown! Thank you again for everything, and see you again soon!

It has been a great experience for my stay in 2170 Hotel west Mountain Montreal. Madam Leonie Leclerk is very nice and helpful. Will recommend to friends.