LOUISA'S PLACE

I had a disappointing experience with this hotel regarding a lost valuable item, a Bose Music Box. I had accidentally left a bag in my room that contained the music box - the bag was found but without the box. Despite several attempts to communicate with the hotel management to resolve the issue, the response was unsatisfactory. There seemed to be a lack of effort or concern to assist in locating my lost item, which leaves me questioning the hotel's commitment to customer service. It's disheartening to see a lack of responsibility towards guests' belongings.

**Response to response from owner**:

Dear Team at Louisa´s Place, Berlin,

Thank you for your response. I'd like to address a few points:

Ongoing Communication: I am surprised about the asserted ongoing conversation as mentioned in your response. The last email I received from you indicated a firm stance on not questioning staff about the missing music box and concluding any further investigation activities. I had mentioned my intent for legal actions and online review, which was acknowledged and welcomed by you.

Communication Timeline: Besides the email on October 19th, I had two phone conversations in August regarding the matter. It's concerning that there's no record of these interactions and apparently no action has followed suit since then.

Investigation: While I agree on the necessity of a closer look, I was reassured this was done, yet no conclusive response has been provided over two months.

Opinions versus Facts: My claim is based on the factual loss of my music box, while the decision not to question staff seems to be based on an opinion.

Thank you for your attention to this matter. I await your response and am hopeful for a constructive resolution. It's my earnest hope that we can reach a satisfactory resolution that reinstates the trust and excellent reputation that Louisa’s Place is otherwise known for.

Best, Sarah

Fantastisches Hotel an bester Lage mit grossen und hellen Zimmern mit Küche. Hohe Decken. Sehr nette Mitarbeitende. Super Frühstück. Toller Pool. Absoluter Geheimtipp in Berlin.