RIAD FARNATCHI
宾馆
•
€€€
2024
推荐
•
2024
这座宏伟的酒店由5个小的里屋组成,其中某些房间有400年以上的历史。有空调的套房有卫星电视、CD播放机、Ipod站、直接电话和调制解调器。每个盥洗室都有一个 "飞 "字。装饰非常精致,优雅,不失为一个好地方。一个黑色的传统土耳其浴室,一个有水的游泳池,一个有水底喷射器的喷水池,一个有香炉的沙龙,一个有日光浴设备的阳台上的花园和烧烤,以及多个沙龙供你休息,所有这些都证明了这个例外之家的价格是很合理的。此外,还需要注意的是,在花园里有一个大的游泳池,就在医院的外面,有一个私人通道。迎接和服务都很好。规模很大。
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成员的意见RIAD FARNATCHI
4.7/5
15 通知
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Our boys were just as mesmerized by the place as my husband and I were earlier this year. We look forward to many returns.
Their cancellation policies are misleading. We disputed the charge and our bank agreed that their cancellation policy was misleading but we just ended up being losers anyway. Please be careful when you book on their website if you feel that you feel that you might need cancellation security. THIS IS NOT A REVIEW OF THE RIAD, THE STAFF, OR SERVICES OFFERED.
Long take:
We were very excited to visit Le Farnatchi for our honeymoon but ended up getting sick right after our wedding and were not able to travel. We had booked our room on the "flexible cancellation policy". When we decided to cancel, we found out that there are two policies "Fully Flexible" and "Semi-Flexible." The reservation page makes no distinction or present that there are two options. The fully flexible policy hasn’t been offered in months but it’s there to throw people off.
This policy has been rephrased slightly since we originally booked but they intentionally haven't taken this information out months after it is completely invalid.
Honestly, had they worked and even offered us credit and helped us reschedule, we would have done it because the Riad and the services looked absolutely incredible. After trying to work with them, we decided to open a dispute with our bank.
We opened a dispute with our bank. It was extremely easy to point out the inconsistencies within their dispute response and how poorly the policies were enforced. Their own screenshots and documentation was obvious proof of the misleading policy. We still had to draw up a long response to our bank pointing these out. Our bank agreed with us and requested them to transfer the funds back but they refused to offer a refund. This took months and hours of time and effort. It feels worse because this Riad is very expensive and we wanted to do something nice for our honeymoon.
When we asked our bank on next options, they said that we could take legal action but that's a whole other mess. We were also recommended to talk to the Better Business Bureau but that is mostly applicable for the United States and felt like the best thing to do was to leave a review warning others and hopefully the cancellation policy as stated can be rectified and not ruin other travelers' vacations.
When you're going to a new city or country you can spend a lot of time trying to decide where to stay - if you're wondering where to stay in Marrakech I would recommend Le Farnatchi without any reservations whatsoever.