ALEX LAKE ZÜRICH * * * * *
宾馆
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€€€
2024
推荐
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2024
这家五星级酒店于2019年重新装修,坐落在湖畔。酒店是一个与大自然完全和谐共处的宁静天堂,提供 43 间明亮的单间和公寓,采用天然和现代材料,装修一流。酒店的私人海滩直接濒临苏黎世湖,对游泳和水上运动爱好者很有吸引力。地中海餐厅以其鱼类菜肴、浪漫氛围和一流的露台而闻名。极致时尚?乘坐酒店游船进城吧。
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成员的意见ALEX LAKE ZÜRICH
4.1/5
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On my previous visits, the a la carte breakfast was a highlight of my experience, providing a personalized and enjoyable start to my day. However, today, I was informed that the a la carte option was no longer available and that I would have to opt for the full breakfast buffet menu. This change was not only disappointing but also perplexing, especially considering that the hotel appeared to be far from full capacity.
The flexibility and attention to individual customer needs have always set your hotel apart in my mind. Today’s experience, however, felt like a stark departure from the high standards of customer service and accommodation I had come to associate with your brand. It was disheartening to see such rigidity in policy, particularly in a scenario where a more personalized approach could have been easily extended.
I understand that policies and offerings evolve, but I firmly believe that how these changes are implemented and communicated to loyal customers is crucial. An explanation or a heads-up about such significant changes to your service offerings would have been appreciated, allowing for a better-prepared visit or the opportunity to make alternative arrangements.
I hope my feedback is received in the constructive spirit in which it is intended. I look forward to your response and to understanding how you plan to address such concerns in the future to ensure the continued high standard of customer service and satisfaction that your hotel is known for.