HYATT REGENCY NEWPORT BEACH
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成员的意见HYATT REGENCY NEWPORT BEACH
4.1/5
15 通知
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While I understand theft is difficult to prove, the fact is $100 went missing from a wallet inside our room (#328), the only entry into our room on the day the $100 went missing (as confirmed by a room key audit) was by a housekeeper, and as compensation we were offered 5000 Hyatt points (which, for those who may not know the value of Hyatt points, is worth virtually nothing).
It's disappointing that this property has gone so far downhill since my first stay here 10 years ago. I could have stomached an aging property, poor service, and no recognition of loyalty, without posting a review. But potential theft by hotel staff, met with zero response from the property's upper management, is something that other travelers should heed warning to before they decide to stay here.
I should note, Hyatt is truly a fantastic hotel chain overall, as evidenced by my loyalty to the brand for 10+ years running. Unfortunately, the Hyatt Regency Newport Beach is an outlier, and not representative of most Hyatt properties.