APEX WATERLOO PLACE

Large rooms, great location.

Recently stayed at the hotel, on arrival staff on desk were very welcoming - room was available in advance of check in time, so a positive start. We were then told that the pool was closed (on of the main reasons for staying at this hotel) - and that it would reopen soon - this was not the case, despite being told from 4 staff members at multiple points throughout the stay that 'soon' never came - our expectations were poorly managed, and we felt as those it was giving false hope.
Hotel rooms were clean, and tidy - kettle was provided with tea/coffee, and a in a nice nod to sustainability- they use refillable glass bottles for there water. TV in the room was good and had freeview.
Breakfast in the morning was great good continental selection and a nice cooked breakfast.
Bar - we used the bar twice, both times quick service, good selection- reasonably priced.
Facilities - as mentioned pool was closed for the duration of our stay, as we spoke to staff we told its just unfortunate, with no apology. Disappointing, for a 4 star hotel, fully appreciate maintenance issues happen - however communication was poor on the issue. Considering the vast number of messages/emails from the chain - zero communication about pool being closed until you reached the door of the leisure facilities.
Separate note - Sauna and steam room were working, and kept clean.
Special shout out to Val on the cleaning team, she was a gem to speak too and was happy to share a story - lovely person and certainly enhanced our stay.

Giving this review 3 stars, as for a 4 star hotel we left feeling slightly underwhelmed.

Good hotel. Clean with nice staff
Pool and sauna are nice

Great service.
Thank you, Asia and John

My Partner & I came to the Apex Hotel for the "Stay-cation" package, WOW what a brilliant night away! Hotel staff (Yu Spa & Elliots Restaurant staff also) were very Helpful and kind, we even got a free complimentary deluxe room upgrade upon arrival to check into our room ???? gorgeous room (generously stocked with hot chocolate, coffee, snacks etc) & bathroom with a deep bath looking out to the gorgeous view ???? facilities and hotel were very clean and easy to navigate. Apex Hotel is easy to get to from Waverley Train Station (only about a 5 minute walk) We will definitely be revisiting the Apex Hotel and its Partners Yu Spa and Elliot's Restaurant ????