HILTON BATON ROUGE CAPITOL CENTER

Absolutely marvelous hotel! The room was great, the view was great, the staff were all so nice and helpful! And the building itself? Beautiful space! I can't imagine staying anywhere else anytime I come through Baton Rogue!

Do not stay here!!! The clerk at check in barely looked up to say hello. This is after the “bell man” outside didn’t even open the door for us s we bright multiple bags and luggage in. Then we get into the room. Reverse this us a Hilton I was expecting a certain level of customer service, cleanliness and hospitality. Nope. Zero in all of those. Then we went to the room. DIRTY DECREPIT, old furniture w dings and dents. The bathroom was dirty! We went back to ask for another room or even to pay for an upgrade. The manager (who acted irritated to come out to speak to us) told me to cxl my reservation online and rebook it if I want another room. SERIOUSLY!?! I travel Regularly and have never been this disappointed. We ended up checking out and going to the Watermark. A MUCH nicer establishment. I will deal w getting my refund tomorrow and contacting Hilton upper management. Please don’t stay here. It’s honestly a 2 star (if that) establishment. Also, please train your staff!! My lord! A little customer service training goes a long way. Clearly this property is struggling. See my photos before you book!!

Very nice hotel. I would have given 5 stars for the room but I had no hot water in the shower. I made them aware of it and they seemed to be eager to fix it. I recommend the river view side of the hotel.

Staff very attentive and helpful. Every want and need taken care of.

Great service

Highly Recommended