TOWNEPLACE SUITES BATON ROUGE SOUTH

Great place to stay, clean and big rooms a party was going on outside but stoped at a docent time

There was this chemical smell that hits you as soon as we opened our hotel room door. It was like a chemical deodorant but a horrible antiseptic smell. Otherwise the room was clean. The bed was comfortable. Weird furniture layout. But breakfast was the worst. They have the covered food warmers filled with jimmy dean breakfast sandwiches still in the wrappers. So the cheese inside melted and got all over the inside of the wrappers. They also had boiled eggs that were partially frozen and dripping wet.

If I could give this place 0 stars I would. First the staff didn't want to allow me to check in because I didn't use a chain bank as such as capital one, regions or chase. Despite both cards presented being a banking debit card and credit card. With FDIC being printed and my name on the cards. She said said no third party cards whatever that meant, I'm assuming prepaid cards none of which I had. Also when I tried to show proof of the amount transaction charged to my account after being told deposit was being charged when my card had already been charged $60 over the rate. The hotel associate rudely refused. Then drilled us with questions of if we were going to be having parties or animals in the room or if we'd be smoking. Ironically, The room reeked of smoke and their solution was febreze despite my complaints of being asthmatic. Said it probably is coming in from another room through the vents as if that would stop an asthma attack. Then the window didn't have a glass, it was boarded up with a thin piece of plywood. The staff was rude especially the night associate. They tried to lie about extra available room options & switching my reservation to my bonvoy account from my friends. It took a friend who works for marriot calling for them to even do that action. After asking to be moved to a nearby TownePlace another room magically opened for us to move. And after being promised I would be compensated with points by corporate, I was later told no because the hotel denied the allegations. A very unacceptable action for such a horrible experience. Something has to be done. They need to be shut down. A simple look at reviews would show how terrible people have been complaining about the location. Something i wish i would have looked at before booking. Never Again

This is one of the worst Marriott branded hotels I’ve ever stayed in.

Please take heed to the reviews!

Pros:
The staff was as accommodating as could be.
Full sized refrigerator

Cons:
Smell of cigarettes throughout entire building
Dirty carpets
Broken or worn furniture
Pool water was yellowish
Random people standing out front at all times of day & night

Our room was an “upgrade”, I can only imagine what the standard room looked like.

The room had too much moisture, not sure how that happens but the floor was wet.
We decided to tuff it out since we came for a quick business trip but it was the worst.
All of the linens were damp due to the moisture in the air.

I try not to be a rewards snob, but at least give me a bottle of water or something for platinum status. I understand room upgrades might not be available all the time, but a room with a leaky shower and roaches doesn't seem like that should be the standard. I didn't see much evidence of "newly remodeled ".

This location has potential to be better, I just hope they follow through with their improvements.