TOWNEPLACE SUITES BATON ROUGE SOUTH

Very nice setup

Once you get used to the skunky weed scent that is present nearly everywhere... It's not too awful for a single night. Can't imagine staying consecutive nights.

I would give it ZERO stars if I could. I DO NOT recommend staying here. This was the sketchiest, most disgusting hotel property I've ever been to... there were people hanging out all over the parking lot smoking various things, the building was filthy, but the worst part was the overwhelming smell of both cigarette and marijuana smoke inside the room, hallways, the parking lot, and lobby (and who knows what else I was smelling.) We had to leave after only being there a couple hours because the smell was completely unbearable. There also appeared to be "permanent guests" living in some the rooms and they made no effort to hide it... we stayed on the 3rd floor and there were "welcome" mats and decor outside some of the rooms! The elevator did not work - while a minor annoyance for us, it's a huge issue for ADA compliance. When I notified the front desk they said "oh yeah, it doesn't work, you have to use the stairs." Which we did - we hauled our luggage up to the third floor.

We arrived at about 2:00 PM and checked out by 5:00 PM that same night. We travel 10-15 times a year with sports, we are Bonvoy elite members, and have alway had great experiences with Marriott. But we have much higher expectations than this garbage dump.

When I approached the lady at the front desk and told her we would need to check out immediately and cancel the rest of our stay, she was very polite and didn't really question me. She actually didn't seem shocked at all... she just did as I asked and said she completely understands my frustration. She asked minimal questions and made it seem like she would attempt to address the issue. Her politeness and help getting us check out quickly was appreciated, but her lack of concern just said that she knows that it's a dump.

I contacted Marriott by phone and via the website to formally document a complaint. The corporate office has been great with following up so far, in just the 24 hours since we were there - I will continue to follow up until this property has been investigated. Not only did this property feel unsanitary, unwelcoming, and unhealthy... it felt unsafe and is not representative of the Marriott brand we expect.

I stayed one night here and i must say it was a wonderful stay! Upon entering, I was warmly greeted by welcoming staff at the front desk. Check in was fast and easy. When I got to my room I was impressed by how clean the room was. I will be booking again!

I had a great experience. I will most definitely be a repeat customer. It's a great hotel.