2024
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2024
如果您想品尝堪与香港顶级餐厅媲美的点心--小笼包,这家连锁店绝对是您的不二之选。这里的菜肴做工精细,味道芬芳,花香四溢,令人惊喜不已从面条到馄饨,每道菜都很成功。此外,虽然甜点与传统相去甚远,但重新演绎的方式却非常成功,巧克力小笼包和麻糬小笼包更是榜上有名。Costa Mesa、洛杉矶和圣地亚哥也有餐厅。
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成员的意见DIN TAI FUNG
4/5
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Upon arrival at the restaurant, my party and I were informed of an outrageous wait time of one hour. Imagine my disbelief when I looked around and saw numerous empty tables scattered throughout the establishment. The excuse of being short-staffed is insulting when there are hosts idly standing around in the lobby, seemingly incapable of doing their jobs properly.
Furthermore, the lack of efficiency in your restaurant’s operations was beyond comprehension. Instead of prioritizing seating customers promptly, your servers were wasting time on trivial tasks like rearranging dishes and engaging in idle chatter. It was abundantly clear that maximizing efficiency and customer satisfaction were not even on the radar for your staff and managers (La Vonne and Kiersten).
What was even more upsetting was the dismissive attitude of your managers. Instead of acknowledging the glaring issues and taking immediate action to rectify them, they chose to brush off my concerns with excuses. Their lack of accountability and disregard for customer feedback is unacceptable. My recommendation is to find managers that are more suitable for the job and actually care about customers.
It is abundantly clear that Din Tai Fung has serious management and organizational deficiencies that are impeding its ability to deliver a satisfactory dining experience. Your inability to properly manage your resources has resulted in lost revenue and countless angry customers despite having amazing food.
I recommend that you take immediate and decisive action to address these issues and prevent such experiences from occurring in the future.
PS: Our server Penelope was awesome though and made us feel better!