HILTON GARDEN INN SHREVEPORT ^{* * *}

Under renovation, had to make allowances.

Booked hotel online for work. There was nothing on the website stating that the hotel is under construction. This place is a mess. No Wifi on 2nd floor working. Hotel Staff was unable to fix so they are not charging for my stay. Breakfast is not complimentary and you have to take a hike to get there. It is basically the same food other hotels you get for free. There was some kind of sausage there but it was so bad I bite and spit it out. I have been a Hilton Honors member for over 20yrs. Most horrible place I've stayed in the Hilton Chain of hotels.

I rarely leave a bad review. I’m in Hilton properties two or three weeks per month.

I’ve been in this one twice in the past couple of months because I keep forgetting how bad it is.

The place is being renovated but I cannot understate how bad it is. I’m frankly surprised that Hilton is letting it stay open.

The lobby is closed which means the dining area doesn’t exist. The pool is closed. The laundry is closed. The gym is open but for real, look at the pictures. The internet has not worked either time I have been there (and it’s not me).

Rooms are pretty rough.

Maybe they should rebrand it a Hilton Curio with a “Money Pit” movie theme.

Worst Hilton property I’ve ever seen.

If smells could talk….

As a diamond member of Hilton, I usually have high expectations and pleasant experiences, but my recent stay at this Hilton Garden Inn was appalling and a complete letdown.

From the moment I stepped into the lobby, I was greeted by a musty, moldy smell that seemed to permeate every corner of the hotel. The condition of the facilities was shockingly poor, with visible signs of neglect and disrepair. In my room, the situation was no better. The walls and furnishings appeared old and worn out, with some areas torn up, making me question the overall maintenance of the hotel.

The most distressing part was the unbearable smell of mold in my room, which made it almost impossible to breathe comfortably. I’ve had better nights sleeping in my car than trying to rest in such an unhealthy environment.

I am deeply disappointed with this experience. It was far below the standard expected from a Hilton establishment, especially for a loyal diamond member. I hope my feedback serves as a wake-up call for the management to take immediate action and rectify these unacceptable conditions.

Rating: 1/5 (Only because zero isn’t an option)

This was the absolute worst Hilton property I have ever stayed at. Do not stay here! Smelled like weed at the entrance. Housekeeping needs refreshers on how to clean. Place smelled like mildew and mold. Shower had no water pressure. Covers on the thermostat fell off when changed the temperature. Curtains were falling off. There was no remote in the room, so my husband went down to get one and he was given a remote with tape holding the batteries in. Called front desk to get a blanket and no answer. This hotel has apparently has been under construction for atleast 6 months. I think thats their excuse why this property is so bad. This place needs to be demolished not renovated. Had no idea there was another Hilton Garden inn probably 10 minutes away right off the interstate. Motel 6 would have been a step up from this place. You have been warned! Too bad I had to give it one star!