CONSTANCE TEKOMA RODRIGUES
宾馆
•
€€€
2024
推荐
•
2024
位于罗德里格斯岛Anse Ally的高端精致酒店群。
这是罗德里格斯岛最顶级的酒店，具有尊重当地文化和环境的精品精神。经过最近的重新装修，酒店的 32 间乡村风格客房或坐落在山坡上，或伫立在 Anse Ally 的美丽海滩上。这里的空间、装饰选择、独特性和美景都是这家小型精品酒店的亮点。我们喜欢这里的沙滩、可爱的 1528 酒吧、优质的水疗、Kreek 海滩俱乐部和游泳池。
广告
广告
与我们的合作伙伴一起组织您的旅行 安斯盟友
运输
预订您的航班机票
船只租赁
住宿和停留
查找酒店
假日出租
寻找你的露营地
量身定制的旅行
服务/现场
活动和访问
寻找医生
预订停车场
比较并预订住宿 CONSTANCE TEKOMA RODRIGUES
成员的意见CONSTANCE TEKOMA RODRIGUES
4/5
34 通知
质量/价格比
地点
洁净度
设置/氛围
服务
访问于十一月 2023
Das Hotel hätte eigentlich gutes Potenzial.
Wenn nur leider nicht dieser grottenschlechte Service wäre. Wir haben die letzten 9 Tage hier verbracht und wollten eigentlich darüber hinwegsehen, dass der Service extrem langsam und inkompetent ist (man wartet gut und gerne mal 30 - 40 Minuten auf eine Vorspeise oder ein Bier, wenn dieses nicht ganz vergessen geht;
es gibt eine Poolbar, die von 10 - 18 Uhr bedient sein sollte, ist sie natürlich aber nicht). Aber die Erfahrung des letzten Abends hat uns nun doch dazu veranlasst, diese Rezension zu verfassen. Wir hatten uns einen romantischen letzten Honeymoon Abend vorgestellt und vorbestellt, der jedoch im Desaster geendet hat. Einerseits hatten wir extra dafür einen speziellen Hauptgang vorbestellt (bereits mehrere Tage im Voraus), welcher dann aber nicht serviert werden konnte (Gründe wurden uns keine genannt). Auf den normalen Hauptgang durften wir dann über 1 Stunde warten und dieser wurde dann auch noch kalt serviert.
Eigentlich sehr schade.
Wenn nur leider nicht dieser grottenschlechte Service wäre. Wir haben die letzten 9 Tage hier verbracht und wollten eigentlich darüber hinwegsehen, dass der Service extrem langsam und inkompetent ist (man wartet gut und gerne mal 30 - 40 Minuten auf eine Vorspeise oder ein Bier, wenn dieses nicht ganz vergessen geht;
es gibt eine Poolbar, die von 10 - 18 Uhr bedient sein sollte, ist sie natürlich aber nicht). Aber die Erfahrung des letzten Abends hat uns nun doch dazu veranlasst, diese Rezension zu verfassen. Wir hatten uns einen romantischen letzten Honeymoon Abend vorgestellt und vorbestellt, der jedoch im Desaster geendet hat. Einerseits hatten wir extra dafür einen speziellen Hauptgang vorbestellt (bereits mehrere Tage im Voraus), welcher dann aber nicht serviert werden konnte (Gründe wurden uns keine genannt). Auf den normalen Hauptgang durften wir dann über 1 Stunde warten und dieser wurde dann auch noch kalt serviert.
Eigentlich sehr schade.
CONSTANCE TEKOMA RODRIGUES
经理
13/11/2023 à07:47
Dear Werner,
Thank you for taking the time to share your feedback on your stay at Tekoma Boutik Hotel. We sincerely apologize for the shortcomings you experienced, and we appreciate your honesty.
It is disheartening to hear about the issues you faced with the service, especially during what should have been a special last honeymoon evening. We deeply regret the inconvenience caused by the delayed and cold main course, as well as the challenges with the pool bar.
Your comments are instrumental in our ongoing efforts to improve our services. We have shared your review with our team, and we are actively working on addressing the service delays and ensuring a more seamless experience for our guests.
We understand the significance of such moments, and it's truly regrettable that we fell short of your expectations. We are committed to learning from this experience and implementing necessary changes.
Once again, we apologize for the frustration caused and appreciate your constructive feedback. We hope to have the opportunity to welcome you back and provide the exceptional experience that reflects the true potential of Tekoma Boutik Hotel.
Warm regards,
Tekoma Boutik Hotel Team
Thank you for taking the time to share your feedback on your stay at Tekoma Boutik Hotel. We sincerely apologize for the shortcomings you experienced, and we appreciate your honesty.
It is disheartening to hear about the issues you faced with the service, especially during what should have been a special last honeymoon evening. We deeply regret the inconvenience caused by the delayed and cold main course, as well as the challenges with the pool bar.
Your comments are instrumental in our ongoing efforts to improve our services. We have shared your review with our team, and we are actively working on addressing the service delays and ensuring a more seamless experience for our guests.
We understand the significance of such moments, and it's truly regrettable that we fell short of your expectations. We are committed to learning from this experience and implementing necessary changes.
Once again, we apologize for the frustration caused and appreciate your constructive feedback. We hope to have the opportunity to welcome you back and provide the exceptional experience that reflects the true potential of Tekoma Boutik Hotel.
Warm regards,
Tekoma Boutik Hotel Team
请看译文
访问于十一月 2023
Belle place
Je connais pas l hôtel
Je connais pas l hôtel
访问于十月 2023
Cadre de rêve. Chambre spacieuse à 30 mètres de la plage, personnel souriant aux petits soins, bonne cuisine avec des assiettes joliment présentées.
Aucun point négatif, que du bonheur et du rêve réalisé
Aucun point négatif, que du bonheur et du rêve réalisé
访问于十月 2023
The room was FULL OF ANTS! And no, this is not because Rodrigues is a tropical island, it’s because of poorly finished room, there are gaps everywhere,so ants are coming in from the gaps around the switches for example!I woke up one morning just to see my cup which I left the night before on the bed cabinet full of ants.
Every time I wanted to pour water I had to check if ants are in my cup or the glass.
Bathroom was also full of mould.
There is no iron?! You have to pay to use the iron?!I’ve never seen that before in any hotel in my life!
The service is rude, unfriendly and dismissive.Completely unprofessional.
One day I asked if someone could bring a bottle of water to the room, a guy knocked on the door, he could be anyone, no uniform, no name tag, he started to point at the empty bottle placed on the room cabinet shouting: there, there! I was upset and I asked him if he want the empty bottle, but he kept shouting “there”! He didn’t want to give me a full bottle until I gave him the empty one, but even if the language is the problem there is polite way to ask for something.He didn’t say thank you or bye.I was thinking, did I really pay for all this?!
Breakfast was terrible, full of flies and bird poo on the chairs, I understand that no one can’t stop the birds of coming in and I don’t mind the birds,I mind staff not cleaning the bird poo from the chairs and table!
Dinner was chaotic and slow and staff was more interested in guests who tipped them, no one has ever approached me with a smile, they were consistently rude!
Is staff selective in their customer service approach? Obviously yes because I didn’t experience anything positive reviews claim to!
One day I wanted to use the sun loungers but they were taken by trespassers,none of those people were guests of the resort?I took my towel and sit down on the beach, yet fisherman casually walked through the hotel grounds and decided to fish right in front of me?! I don’t mind people fishing,but of the whole long beach does he really have to fish where the hotel is?!?
Every morning staff was shouting and gathering around laundry room I guess, and as you are passing by they are starring at you like you are disturbing them!
Swimming pool was disgustingly dirty, grease was floating over the top of it.
I wish i could give minus zero stars!
Every time I wanted to pour water I had to check if ants are in my cup or the glass.
Bathroom was also full of mould.
There is no iron?! You have to pay to use the iron?!I’ve never seen that before in any hotel in my life!
The service is rude, unfriendly and dismissive.Completely unprofessional.
One day I asked if someone could bring a bottle of water to the room, a guy knocked on the door, he could be anyone, no uniform, no name tag, he started to point at the empty bottle placed on the room cabinet shouting: there, there! I was upset and I asked him if he want the empty bottle, but he kept shouting “there”! He didn’t want to give me a full bottle until I gave him the empty one, but even if the language is the problem there is polite way to ask for something.He didn’t say thank you or bye.I was thinking, did I really pay for all this?!
Breakfast was terrible, full of flies and bird poo on the chairs, I understand that no one can’t stop the birds of coming in and I don’t mind the birds,I mind staff not cleaning the bird poo from the chairs and table!
Dinner was chaotic and slow and staff was more interested in guests who tipped them, no one has ever approached me with a smile, they were consistently rude!
Is staff selective in their customer service approach? Obviously yes because I didn’t experience anything positive reviews claim to!
One day I wanted to use the sun loungers but they were taken by trespassers,none of those people were guests of the resort?I took my towel and sit down on the beach, yet fisherman casually walked through the hotel grounds and decided to fish right in front of me?! I don’t mind people fishing,but of the whole long beach does he really have to fish where the hotel is?!?
Every morning staff was shouting and gathering around laundry room I guess, and as you are passing by they are starring at you like you are disturbing them!
Swimming pool was disgustingly dirty, grease was floating over the top of it.
I wish i could give minus zero stars!
查找附近的酒店
与我们的合作伙伴一起寻找独一无二的住宿优惠
广告
Don’t believe in positive reviews! The staff is unprofessional,lazy and rude!
They will ignore you on a daily basis!
The beach is used by people who are obviously not guests but walkers, someone mentioned they couldn’t use the sun bed because of them, we experienced exactly the same!
Filthy rooms.
Overall terrible experience!
We sincerely apologize for the disappointing experience you had during your stay at Tekoma Boutik Hotel. Your feedback is valuable to us, and we take it seriously. We regret that our service fell short of expectations and that you encountered issues with unprofessionalism and rudeness from our staff.
Regarding the concerns about beach usage and security, we are actively investigating the matter to ensure the safety and comfort of our guests. We are implementing measures to address these issues immediately.
We understand the importance of a positive and secure stay, and we are committed to making improvements based on your comments. Please know that your feedback is being shared with our team for further training and awareness.
We genuinely apologize for any inconvenience caused and appreciate your candid input. We would welcome the opportunity to discuss your concerns further. If you could provide additional details, it would greatly assist us in addressing specific issues.
Thank you for bringing this to our attention. We are dedicated to resolving these issues and hope to have the chance to regain your trust in the future.
Sincerely,
Tekoma Boutik Hotel Team