HOLIDAY INN EXPRESS & SUITES BATON ROUGE NORTH ^{* *}

If I could've given 0 stars, I would have. I rented a room @ the Zachary location with my family. After bathing, we all got ready for bed and I happened to reach over and adjust my husband's pillow. Thats when I saw a blood stain on the pillow. We all jumped up out of the bed. I also noticed some dried up mucus, or at least it appeared to be that. When I called the front desk, the young lady told me that I would have to come down and get a new pillow case because she was working by herself. My family and I gathered our things and proceeded to check out. The young lady then asked if I wanted another room. NO MA'AM BECAUSE IF YOU CAN MAKE UP A BED WITH BLOOD STAINED PILLOW CASES YOU DIDN'T CLEAN THAT ROOM AND POSSIBLY NO OTHER ROOM. I was livid!! When I asked for a refund, they told me I would have to speak with the general manager who would be in Monday. I called and left several messages. I asked who was over him and the staff kept beating around the bush directing the conversation back to the general manger; however, the man did not return any of my calls. But thats okay because everyone will hear about this, AND I WILL NEVER SPEND ANOTHER DIME HERE AGAIN. Who in their right mind, would want to stay in an establishment thats clearly not washing bed clothes nor thoroughly cleaning the rooms? The facts that my kids laid on the bed infuriates me even more knowing it was contaminated!!!

Fast check-in, clean rooms, and plenty of parking.

Great front desk, newly remodeled, clean room, lots of parking.

Liked the rooms and the beds were very comfortable. The staff was amazing. The ladies at the front desk were so friendly and helpful. They made the stay memorable!

I had no problems during my first stay here. During the second stay not even a week later the room was in worse condition than the first. That didn’t totally bother me. What did ruin my stay was that I noticed black spots on some of the pillow cases. I placed bedding on the floor to receive new ones and the dirty bedding was placed back on my bed. When I returned from work I noticed that a pair of shoes that I had left on the wall at the head of the bed were missing. I reported this to the person working the desk as well as left a vm for the manager. I never received a call back. He did however email me saying that after reviewing the cameras that he saw no one walk out with my shoes. As though the shoes couldn’t have just as easily been hidden in the dirty towels that were removed from the room. I shouldn’t have to be worried about my items coming up missing when I go stay somewhere. The shoes were there when I left for work but gone when I returned. So no, I do not recommend staying here.